Cancellations

One person’s perfect day may be too hot for somebody else and too cold for the next person. As a rental company, last-minute cancellations can be very costly. At the same time, we understand that things come up and we don’t feel it is right for you to lose your entire rental price if you have to reschedule.

Our Cancellation Policy is simple and strict, but fair.

• We DO NOT give refunds, rather we will gladly give you credit for use another time.
• Cancellations made with 48 hours’ notice before the event will be given 100% credit for another time.
• No shows and cancellations within 48 hours of the event are subject to the full ticket cost.
• We do not allow cancellations for less-than-ideal weather. If the weather is bad due to lightning, rain, storms in the area, we will call you to cancel or move your reservation. Cancellations made by our staff due to weather will receive a full refund.
• We reserve the right to cancel any rental at any time due to conditions deemed unsafe but will always keep our guests informed.